Our client reviews

Comments and testimonials

We at J&S Property Services value the opinions of our clients and welcome feedback to improve our service. Scroll down to take a look at what some clients said about their experience with us and leave your own review on our TrustATrader page.

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"Just had a combi boiler installed by Tom and his friendly team and come sum his work in one word …. Faultless !!! Arrived on time,completed earlier then expected . Quality of work was excellent,we were kept informed of progress. Would definitely use again"

"Tom fixed a a water connection and fitted a new kitchen tap and isolation valves for me. It was tricky job as a tight space to work in but he completed it quickly and has left me with a great job. He obviously very experienced and was reassuring throughout. He was prompt and flexible about when he could come out and I appreciated him texting me the day before to let me know what time he would arrive. Very happy to use again and to recommend."

"Tom and his team provided a rapid response to a cry of help, we had been without hot water for 7 days due to a faulty 25 year old boiler. When the decision was made to replace with new boiler, Tom put me at ease and advised what needed to be done, quickly and without fuss, his professionalism is 1st class, turned up on time and delivered a new boiler installation of the highest order. Tom and his team are the best ( my little son said so too)."

"Great work! Tom and team fitted combi boiler, removing 30 year boiler, tank and cylinder and added radiator in 2 days. Tom was very informative and explained everything beforehand. All were courteous and professional and each knew what part of the job they were doing. 100% recommend. Thankyou!"

"Excellent, clean work as always. Friendly and informative about the workings of the boiler. Helpful eco-advice. This is our second time with J & S Property Services."

"First time I used this company. I had a new Boiler installed. They turned up on time. And went straight to work with out stopping. After the Boiler was installed they cleaned up after them ( you would not know any work had been done) . I would recommend them to anyone who needed plumbing work. Plan to us them again."

"We love our new bathroom! Tom, Jerry, Chris and the rest of the team have done a fabulous job turning our old, uninhabitable bathroom into an absolutely stunning one. The team are all incredibly professional, knowledgeable and extremely helpful. They did a superb job making sure we had a functioning toilet and tap at all times during the build despite taking down a wall and gutting the whole room. They were punctual everyday and left everything very clean and tidy every night. Thank you so much and we look forward to working with you again in the future on the rest of the house!"

"I have used J&S for various works from installing my boiler to general plumbing to major construction projects over the past few years and I would simply not use any other firm! Tom and his team are highly skilled, professional, courteous and always deliver above and beyond expectations. The latest requirement was a guttering and down-pipe repair which required attention post all the heavy rain we had recently…rang Tom and he arrived with 24hours to complete all the repairs required. The difference with J&S over other firms is that they built ‘trust’ through their positive actions/interactions. Thank You Tom and then J&S Team. Jamie Burns"

"I had both a new bathroom and kitchen installed by J&S Property Services in London (SE22). They completed both jobs with pure professionalism and efficiency and would absolutely engage them again for more work. A great team."

"Tom was super friendly, punctual and helpfully explained everything he was doing. Great value for money. From a female customer perspective, he was respectful, and not in any way patronising. Great guy and great service. Thanks!"

"J and S property services replaced a bathroom and shower room and I am extremely happy with the high quality of the work. They helped with the overall design and stockists, giving invaluable advice and problem solving. They are a very happy, friendly and professional team, a pleasure to have around."

"Tom and his team came to install a new boiler unit and they were fantastic. Punctual, considerate and very efficient. They left the place spotless. Would highly recommend to anyone."

"We contacted Tom when our bathroom started leaking down through our kitchen ceiling. His colleagues Jerry and Chris solved the problem for us — we were so impressed with their level of customer service and care that we later employed Tom and his team to do our complete bathroom renovation. Tom was fantastic from start to finish - great communication and very knowledgable and helpful when it came to design as well. The renovation was done to a very high standard. Tom, Jerry, Chris and the rest of the team were professional and thorough. They discussed every stage of the renovation with us as they went along, and left everything clean and tidy at the end of each day. It was a pleasure to have them in our home. Highly recommended!"

"I was recommended J&S by a friend and will be passing on recommendations to anyone who is after any building, electric or plumbing work in the future. Paul, Tom, and the rest of the team were great. You can tell a lot of though and care goes into their work, and I felt involved with every decision. The team went above and beyond to make sure everything was done efficiently and to a high standard. I can’t fault them."

"My smart heating unit stopped working last evening. Having called and explained the situation to Tom, he provided a range of options I could take to resolve the situation. Fortunately he was available the same day to sort out the issue and completed the job in 30 minutes. He also ensured the pressure on my combo-boiler was corrected (how’s that for added value). Great stuff from him and ‘Jerry’."

"Tom and his team were fantastic from start to finish. With a broken boiler and no heating, we desperately called various numbers to find a quick solution. Tom followed up straight away and we were so happy. He was very knowledgeable and personable and after a quick site visit we were booked in ready to go when the new boiler arrived. The work went smoothly, they smashed it out super quickly and the new boiler is now heating up our flat perfectly. Would highly recommend Tom and his team. Thanks so much guys!"

"From a text Sunday when my heating went down to my new boiler being installed and working by Tuesday. I have used J&S for all my plumbing issues, including a walk in shower and they have responded so well, they are an excellent company and I would recommend them for their efficiency and excellent work."

"Tom and the team were brilliant - provided lots of communication in advance of the visit, making sure the solution was appropriate. The team were polite, quiet, clean and quick. Would recommend."

"From start to finish the level of customer service from Tom and the team has been fantastic. After initial contact, Tom and a colleague came to the property (no call out fee!) to inspect what was required and gave me a thoughtful discussion on best options to resolve the issue. They were flexible with timings on getting the job booked in and completed the works in one day - to a high standard - as promised. Couldn't be happier. Highly recommended."

"Wow, thank you so much Tom and team. I had a new boiler fitted yesterday and I am absolutely thrilled with the results. Before any works commenced, they talked me through each step in detail so I knew what to expect. Their time keeping was spot on and they even worked through lunch to make sure the job was all completed on time. They left everything clean, tidy and have done a marvellous job. My new boiler is fantastic, heating up the home like never before. If I need any further work carried out to my property such as kitchen / bathroom, I will be using J&S without giving it a second thought. Thank you once again Tom and your lovely colleague!"

"After our boiler broke down Tom and his team responded really quickly to install a new boiler for us. The team were punctual, efficient and tidy. We have a new boiler that we are really happy with and would definitely use J&S Property services again"

"Tom was very attentive and responsive from the initial contact. He responded to all of my queries leading up to the job, and thoroughly explained everything to me on the day. Tom along with his colleague Jerry were efficient and hardworking, completing the job in very good time. My new boiler looks great, the pipe work is neat and I am a very happy customer."

"Tom and Jerry came to our rescue with a plumbing emergency, coming to the house out of hours and very last minute. Couldn’t be happier with the service, the communication and their knowledge and expertise. Would highly recommend."

"We've used Tom and Gerry at J&S for a number of years and they always deliver. Lovely guys, very professional, great communication and always looking for ways to save you money. Can't recommend them highly enough!"

"Tom, Jerry and his team did a great job in installing a new combination boiler and removing the tank in the loft so a whole new system. They worked really hard to get it all done in a day so I wasn’t without heating or hot water overnight. It is the second time I have used them for a boiler installation, they are punctual, do what is asked and arranged and are very respectful and nice guys so I can fully recommend them."

"Really helpful and nice on the telephone on first contact. (unlike some others I had tried to phone). Being left without heating over a bank holiday weekend was not filling me with joy and these people were super helpful and efficient. Engineer came out at 08.30am and spent over 3 hours sorting the problem, including going off and getting the relevant new parts. Would definitely recommend."

"Very polite, knowledgeable and helpful in helping to fix the problem I had with my boiler. Would definitely recommend to anyone looking for a gas safe engineer. Thank you j &s property services for saving us from a freezing cold house"

"I was flabbergasted by the level of honesty, professionalism and respect Tom and his team had for us as customers. He took a lot of time, posted images and explained everything that would happen prior to any work being done. In addition, they understood the urgent nature of needing a whole new boiler fitted prior to Christmas. We called on Monday, he kept a dialogue open, explaining that it might not be done until Saturday. Somehow he and his team were able to do it all by Wednesday. Astonishing. The ongoing drive to speed up the process and understanding our issues was amazing. We cannot thank you and your team enough. It is fair to say that these guys saved our Christmas."

"My boiler stopped working, j&s came round the very next morning and did a fix so my tenants had heating while they sourced the new boiler and installed it very quickly and with great professionalism. Lovely team and just so grateful with the speed and in the advice on which boiler I needed so spend loads on more boiler than a one bed flat needs! THANK YOU!"

"Tom and his team are absolutely brilliant, offering an outstanding service from initial discussions right through to completing our bathroom. Tom had a clear vision of what we wanted to achieve, helped optimise our designs to make the most of the space, and happily accommodated to changes in design as we went. The whole team were fantastic; very friendly, punctual, skilful, and tidied up at the end of each day (thank you!). The finished bathroom is better than I’d imagined, and I can’t recommend J&S highly enough."

"Tom and his team did a brilliant job installing a new boiler for us in a new position in our home. The service was professional from start to finish and they went above and beyond to complete our works, even fixing a damaged area of pointing next to our old flue without charge. We won’t hesitate to get J&S back for further works in the future!"

"We had a leak on our roof or upstairs bathroom with water leaking through our kitchen lights. Received a same day call back with two engineers visiting late afternoon. Jerry and Chris were brilliant in identifying the issue and fixing it with minimal damage - everything was boxed in so they had no choice. They explained the logic behind their troubleshooting and cleaned up after themselves. Reasonably priced for emergency callout that required 2 1/2 hours to identify, remediate and clean up. Highly recommended."

"Very competent heating engineer, arranged the appointment swiftly, turned up on time, good value service. Very happy, would recommend"

"J&S have serviced my boilers for almost 20 years and installed the current one. They're reliable and I trust their advice and work, which has kept my heating system running well all this time. Thank you J&S. See you next year for my boiler's annual service."

"Not only did Tom answer his phone on the third ring, he juggled a busy day to inspect our reported leak within a few hours. He texted me en route & then called 45 mins later to say the issue had been remedied - as had two unbalanced kitchen radiators. Very pleasant, professional & reliable = highly recommended."

"We would like to thank Tom and his team for their fantastic work installing our new boiler after our old one failed last week. From the first contact made with them, they were prompt, courteous and reliable. They have made what could have been a nightmare as easy as possible. We were specially pleased with the steps taken to protect our property while the work was undertaken - dust sheets to protect tables, towels under radiators which had been bled etc. The job has been finished to an exemplary standard and they even tidied up after themselves. We would unhesitatingly recommend them to anyone looking for installation and maintenance of boilers in South East London. Many thanks from Pat and Theresa."

"Thomas made time for my job at short notice. He and his team were punctual and tidy. They completed what we had discussed to a very good standard. Excellent service all round and I couldn't recommend highly enough."

"Really easy communication, very friendly and responsive. Quick service, problem fixed within 15 minutes! Would recommend to anyone in the area. Thanks Tom and Jerry."

"I needed an inspection and gas certificate in order to sell my property and I was wary because the boiler is quite old and hadn't been serviced regularly - mainly because I couldn't find a good engineer! Tom was superb, very thorough, reassuring and professional. I wished I had come across him years ago, in which case I would have been more diligent about servicing it. Highly recommended."

"Tom came round to inspect the work required and gave a detailed line by line quote separating out each aspect to give a fair and transparent price. Work was done by one of his engineers Jerry who was punctual, efficient and tidy. Got the job done to a good standard all to the agreed price. Couldn’t ask for much more."

"Tommy and his team are outstanding. They have previously done my bathroom and boiler and today fitted my sink, oven and extractor fan. Tommy is an absolute professional and his work is immaculate. I had wrongly measured my sink today and had to buy a new one on the spot. Tommy was kind, patient and understanding with the situation and fitted the new one I had bought today. I couldn't be more grateful to Tommy for his work and kindness today. I am a single person living alone, and to have people you know you can trust and will do a perfect job for you, is not only a relief, but makes life a lot easier. I cannot recommended Tommy and his team enough, they always do a 10/10 job and deliver the best standard of work and professionalism. If you ever need them to come back and look at something they're there and get it sorted for you. A special thanks to Tommy and the team for today. I will only ever use J&S property services and again I cannot recommend them highly enough."

"New boiler installed by a great team. They arrived early, covered the floor with dust sheets and were extremely courteous, the job was completed in good time and full user instructions given. There was a fair amount of problem solving to ensure it was all installed safely and to best advantage and overall great care was taken for a professional job. They are also very cheerful and positive and neat and tidy. I look forward to them returning to renovate the bathroom."

"Fantastic service from Tom and his team at J&S - very quick, polite, explained what needed to happen and completed the work to what appears to be a very good standard! Arrived early and cleaned up brilliantly afterwards. Hugely impressed - will definitely be calling them again next time we need something doing!"

"Great work by Tom and the team!"

"J&S did a fantastic job doing some work to my bathroom (fixing leaking sink and installing chrome fittings). Super quick response time. Very tidy when working in my property. Tom and his team are friendly and polite. Tom talked through the options and cost (good value). They carried out the work and it all looks superb. I would highly recommend."

"Excellent service professional and impartial advice"

"I cannot recommend this company highly enough. We recently purchased our first property which needed a complete kitchen and bathroom refurbishment along with a new heating system instillation, for first time buyers this was a daunting task. However, Tom and his team were efficient, attentive, knowledgeable and even tidied up after themselves. The project ran a little longer than the 6 weeks planned due to unavoidable reasons (it's an old house!) but communication from Tom throughout was superb. We were recommended this company through a friend so knew they were trustworthy and reliable - but the work they completed went above and beyond our expectations. Any questions or concerns we had during the process were dealt with professionally and the whole team's guidance was invaluable. Special mention to Jerry! Thank you J&S!"

"Polite & friendly, gave clear explanations of the work, showed householder how to use the control, arrived in a timely fashion. have used this family business before and found them to be efficient and reassuring."

"Tom and his team fitted a new boiler for my mum. Faultless service! Highly Recommend"

"Used J&S for plumbing for our Kitchen refurb, excellent communication and great work carried out first and second fix. J&S also gave us advice on our old heating system, they told us what could be removed and what needed to stay (we have the remains of an old 60s warm air system) - they then came and removed redundant piping which was extra to the kitchen plumbing work. Safe pair of hands and would recommend to anyone looking for a plumber and heating engineer in South London/South East."

"Amazing service from Tom and team from start to finish. Great recommendations on initial consultation, helping to choose the right products and some other suggestions. Four new radiators fitted brilliantly. Efficient, neat, tidy, and friendly throughout. Top service all round. 100% recommended."

"Work carried out promptly, efficiently and in a professional manner. Cheerful and helpful chaps - full of advice and explained exactly what they were doing and why. Excellent."

"Tom and the team we’re great. They had good communication prior to the boiler being installed and were polite and professional throughout. They arrived promptly as agreed, fitted the boiler and demonstrated how it all worked. They put dust sheets down and cleaned up afterwards. Job well done!"

"I wouldn’t hesitate to recommend Tom and and his team. The customer service was second to none. They provided excellent advise which saved us money, rather than seeking to do more work for the sake of it. The team were punctual and considerate of us as a family when undertaking the work, making sure that the space was left safe for us all. They took the time to fully listen and understand the larger picture. Lastly, their solutions based and transparent approach made us feel taken care off. Very pleased we went with J&S Property Services."

"Tom, recommended by a neighbour, came the day after I phoned to carry out overdue boiler service and replace faulty filter with much better model. Very helpful and friendly. Highly recommended."

"Tom and team were great from start to finish in fitting the new boiler. Really good communication throughout and very professional. They have done some other plumbing work before, always been happy. Tom is very trustworthy was happy to let him have a key whilst I stayed else where to avoid the cold."

"Great service, flexible, honest and prompt"

"I’ve used Tom and his team for a number of years now after they completed lots of great work for my parents. They have refitted boilers and completed other smaller pieces of work for us, as well as annual services. Tom is always easy to contact on WhatsApp and quick to book in. The work is completed efficiently and to top quality, regardless of whether it is completed by himself or one of his team. They are also all very considerate and respectful when in your home. I most value that I can trust the recommendations and advice from J&S. They will truthfully tell you what the issue is and will not try to sell you something that you don’t need! I’m always keen to recommend them to any friends in the area looking for heating/boiler services."

"Delighted with Tom and his team, not often you get such reliable trustworthy trades. What we were dreading might need up a huge job has saved us time space money and a load of noise…The team doing the work we’re friendly polite and couldn’t do enough to make sure we were happy. Very refreshing!"

"Boiler breakdown just 'minutes' (well, a couple of days) before Christmas! From the start I was impressed. John assessed the work needed and an appointment was arranged for the next day (given the fact that my heating had failed!). A fixed quotation was given. Tom phoned in advance and was professional from the word go. I was informed exactly what work was being done and why. I was invited to watch the work he did (most unusual!) and the technicalities were explained in a clear and concise way. Tom completed the work, fully tested my boiler and the heat started to flow! Hurrah! The price was as quoted. A very friendly and professional service. I wouldn't hesitate to recommend this company. Thank You very much. Andy"

"Annual service. Efficient and personable as usual. Would always recommend."

"The company was recommended by a friend as I urgently required a plumber. The pressure on our boiler reached very high levels and Tom explained the reason and cause."

"I would highly recommend this company. Prompt and regular communication, excellent advice on what choices I had regarding my central heating and high quality work. Clean and effective service. Alongside this the workmen were polite, friendly , good humoured and always checking that I was happy with the work. I would definitely use them in the future."

"Fantastic service, Gerry their engineer solved the problem so quickly He had to create a bit of a mess but he cleaned up afterwards so well Would highly recommend, Stuart."

"Excellent work on various plumbing jobs as well as servicing the boiler. Left everything clean and tidy. Arrived a bit later than we were told by the company but this may be due to traffic. Would definitely be our go-to plumbers."

"Delighted to have found Tom in a stressful plumbing emergency. Impressed by attentive communications & professionalism - & that despite a busy schedule J&S went out of their way to provide speedy resolution & Jerry’s meticulous work for me on a Saturday. Highly recommend this family-run company."

"They first installed a new boiler a number of years ago and have looked after it ever since. They are friendly, work efficiently and are ready to give advice if needed between services. Would highly recommend them."

"Highly recommended, hard working, knowledgeable, polite and friendly. Good job done and would use again."

"Very professional service and friendly plumbing engineer. Would 100% use J&S services again the future."

"Brilliant service, outstanding communication and great value for money. Definitely would recommend their services and I will be using them again"

"I am a landlord with a few properties around the South East London area. I’ve worked with many plumbers, but in recent times I have decided to only work with J&S Property Services. They are simply the best I’ve worked with. Honest, charming and great communication. But most importantly they do great work."

"Tom and his team have carried out various plumbing works for us over the last few years and we simply wouldn't use anyone else. Having recently installed our new boiler, they are friendly, hard working, professional and reliable. Their work is to an excellent standard and they are very knowledgeable with their honest recommendations. Truly great tradesmen you can trust which are very hard to find. I have already recommended to friends who have similarly had a faultless experience. Keep up the great work Tom, Jerry and team!"

"This is the second time we've used J&S and we will do again. Tom is always very helpful and both jobs have been done well and left neat and tidy."

"Tom and Jerry recently renovated our bathroom and did a great job. They are hardworking, punctual and went above and beyond to ensure they finished the work on time and to a very high standard. We have received so many compliments about our new bathroom. I would definitely recommend J&S Property Services and will use them again for future work - they are the best In the business!"

"I have used Tom and Jerry on a number of occasions now and every time they have been quick to respond, polite, friendly and extremely clean! Communication is great and they always take the time to explain the issue and how they are resolving it. However big or small the job, I wouldn't use anyone else - five stars all round!"

"We have been using J+S for almost 3 years now for all our plumbing/heating needs, and cannot recommend them highly enough. They are genuine, reliable, and always go out of their way to fit us in at short notice, so we are never left waiting for any issues to be resolved. We live in a house that has very old pipes so issues do arise now and again. Recently our boiler went out on a Sunday due to a leaking radiator, and I was worried we’d have to go a few days with no hot water. But Tom kindly called me on his day off and talked me through how to get the boiler running again. The next day the radiator was fixed, and within 5 days all the old valves on all the radiators in the house had been upgraded to new ones. This is just one example of their excellent and efficient service, and they are always friendly and tidy as well. John and Tom in particular have been a joy to work with these 3 years, we’ve been well looked after!"

"Tom was very helpful with the initial consultation. My replacement boiler was installed efficiently and speedily. They were professional and tidy throughout the whole installation."

"What can I say. Jerry to the rescue!! Macerator pump stopped working and Jerry fixed it up a treat!!!! Always friendly reliable and caring. I’ve been a customer for almost 10 years....At the top of my list for recommendations!!!!!"

"Very reliable. Punctual. Communication was great. Few problems along the way which we fixed together and ended up with a great result. I’m sure there’s plenty of repeat business from me!"

"Great, professional, good communicators and clean. I would recommend Tom and his team. They installed a new boiler and explained everything clearly throughout. I will use him again."

"Tom & Jerry did an amazing job installing my new combi boiler for me today. From beginning to end, they have been efficient, polite, friendly, clear on all the work being done and exceptionally clean as they went about the job. At all times I was kept updated about arrival time and what to expect on the day. Tom & Jerry are incredibly professional and absolutely the best tradesmen I’ve ever dealt with. Definitely 5 stars on all counts."

"J&S Property Services did a fantastic job. The team were really friendly and made me feel very comfortable as a young woman living alone. Any issues/queries were worked through together, as they were very easy to get hold of and prompt at responding. The work carried out was done to an extremely high standard and the team were great at cleaning/tidying during and after the completed work. I would definitely recommend to a friend."

"Tom and Jerry at J&S property services were absolutely amazing from initial call to install the customer service we received from them was unmatched. Tom evaluated our boiler issue via phone and booked us in for the next available appointment. From there the J&S team were professional, knowledge and an absolute pleasure to work with. They explained everything and answered every question I had and left my flat cleaner than when they came! I couldn’t recommend them more."

"Jerry was fantastic. He was very polite and explained everything he was doing to help avoid the same problem in the future. Would definitely use again/recommend to a friend."

"Tom came and fixed a rotting hot water supply to our washing machine. He was on time, courteous and explained everything about the issue then promptly fixed it with no mess. I highly recommend J&S Property Services and will contact them again for future work."

"Tom, Gerry and John did an excellent job for us on urgent gas pipe repairs. They were friendly, speedy and left everything tidy. They explained everything to me in detail and talked me through the work, which I very much appreciated. Will definitely be using them again."

"Tom and his colleague were great, took lots of time to explain what they needed to do, did great work and tidied up after themselves really well. Would definitely recommend."

"Tom was really responsive and helpful from the outset when it came to fixing the shower. Arrived to do the work on time, job was done quickly and everything was cleaned up. Couldn’t ask for more."

"Tom & Jerry did a great job. I had been really concerned about the difficulties when my old boiler gave up the ghost, but they had a really 'can do' attitude to what I thought would be an impossible install behind cupboard units. Their combination of skills made it all much easier than I expected when they installed the replacement. Nice friendly service attitude, took all the worry away, and they've been back to service the boiler annually for the last 2 years. Very happy. Dominic, Hither Green SE13"

"My go-to Plumbers firm. Responsive and reliable, and proactive in providing cost-effective solutions. Recommended."

"Punctual, polite, friendly and efficient team. Sorted problem without fuss - would definitely use again"

"Punctual, polite and helpful, very happy with the work done and would recommend them for installing a walk in shower unit or boiler work which they also arranged whilst on site."

"This is the second time that we have used J&S - they fitted a new boiler for us, and have now installed new radiators. Tom and Gerry are reliable and skilled, they did a really good job and were careful to leave no mess! Would use them again. They are busy, but it’s because they are good."

"The team of this professional family-run business installed my new boiler which I am very please with. Tom, John, and Jerry are absolutely delightful to deal with. They deliver what they promise, punctual, polite, personable, professional, and most importantly left the place clean at the end of the job. I would highly recommend them. Keep up the good work guys."

"Tom and one of his team arrived promptly as agreed and carried out a repair to some of the pipes under my boiler quickly and professionally. The affected pipes were in a very tricky spot to reach, making the job quite complicated, but they fixed it without any disruption, and offered me really useful expert advice on other works I might consider. They were friendly, polite and professional, and I wouldn't think twice before calling them again if I needed work done."

"5 star service, appointment booked and completed within a week. This is a rental property I own and the tenant was very complimentary of the cleanliness and speed of the workmen. I’ll be using again for other properties."

"They were great. Very professional, cleaned up after the job was done also. They were both very polite and did a great job. Would definitely recommend."

"We couldn’t be happier with our finished bathroom. Tom and Jerry were a dream to work with - from start to finish. Nothing was too much trouble and achieving a professional finish their top priority. They are reliable, hardworking and all-round nice guys - they have our highest recommendation."

"These guys are very hardworking. Went from 7:30am through to 2:00pm without a lunch break. The least you could do is offer them a cuppa! Thank you."

"Tom of J&S was incredibly helpful. I rent out my flat in W Norwood and the boiler broke down on a cold Sunday in February. Tom answered the phone immediately and was able to fix the problem for my tenants by speaking to them on the phone, which he did straight away. He was extremely generous with his time and had a very friendly manner."

"I highly recommend J and S Property Services! They came to our rescue when our boiler stopped working on a freezing cold and snowy Tuesday morning. Tom resolved the issue within minutes, restoring our heating and hot water on the coldest day of the year. They were very professional and polite. Our go to company for any future requirements!"

"Tom & his colleague replaced five radiators in my one bed flat including replacing & installing a bathroom radiator with a towel rail. Punctual and efficient, they arrived at 7:30 and were done by 12. I was impressed too with a couple of small touches like vacuuming up after themselves as well as installing a thinner radiator in the bedroom which only has a narrow walkway between the bedframe and rad without me even thinking of it - they'd clearly thought of the livibility as well as simply getting the job done. I've recommended Tom to friends in the local area."

"Tom completed everything that was needed whilst being very professional and friendly. He’s defiantly going to be my plumber of choice on future projects."

"Really great, friendly and professional service for my boiler installation. The team were punctual, knowledgeable, efficient, offered a clear explanation about the system that was installed (and offered follow up advice if needed on how to manage the different functions). The work was completed to a high standard and the team cleaned up well afterwards. Unfortunately I can’t comment on the price as I’m in rented accommodation (but had to fill out the star rating to complete the review) but they definitely provided a quality service and were very knowledgeable about which boiler systems performed better compared to others (including which were likely to have problems a couple of years down the line)."

"Outstanding service and work ethic from Tom, his Dad John and Jerry. My new boiler was fitted to an exceptional standard. Huge thanks, you guys are first class and i look forward to dealing with you in the future."

"Tom, Jerry and John were helpful and informative from the first conversation to installing a new boiler and re-fitting the toilet gubbins in the same week. The parts are of a high quality and their work is of a high standard, and they are cheery and considerate when carrying out the work. Tom explained what had been done, why and how to operate the new boiler and thermostat. If we have any issues or need reminding of how anything works, Tom made it very clear that we can get in touch too. Great job, thanks guys! I'm off to have my first hot bath of 2021 :)"

"Friendly and easy to deal with"

"Highly recommend this company....Tom Lombard has not only installed a boiler into my old home and serviced it but have provided me and my tenants with our yearly services. Last week, he serviced and carried out work in our new house as the boiler was not installed correctly - work was done very quickly and completed to a high standard. It was a great service and he is completely trustworthy and reliable. I have been using J&S Property services for many years now....never had a problem and always found him very reliable."

"Sorted my leaking toilet in 2 hours, very professional and reasonable"

"Had new boiler fitted. On time very friendly and polite. Amazing value and very tidy. Very, very highly recommended. So happy I used them."

"I had the nightmare scenario of my father's boiler deciding to breakdown over the Christmas / New Year period. I had a terrible experience with a group of Wild West Hero's, who charged by the hour and did not complete the repairs but more importantly no heating or hot water for my elderly father. I took a chance and called J & S Property Services and spoke to Tom. He came round and gave a refreshingly honest appraisal of the boiler and provided a realistic solution. Two days later, he arrived on time with Jerry, John and Bob and fitted a new boiler for my father. Happy days.... I would definitely recommend Tom and his crew to my friends and family, definitely a trader to be trusted."

"Pretty tricky job of taking away a water tank out of a 2nd floor flat and new baller installation into the loft. Very efficient, professional, polite and very clean. Although the job was quicker than first thought, there were no shortcuts when it came to the finish and quality - would highly recommend"

"Incredibly helpful. Explained how to make our heating system work much more efficiently"

"Tom and Jerry were very helpful and fixed a lot of plumbing issues we found after moving house. They were very informative and did an excellent job"

"Tom from J&S has fitted and serviced boilers in two of our homes as well as done other plumbing work. The work has always been done promptly and efficiently. Tom has been great at providing solutions for immediate issues as well as given sound advice on longer term plans. He is also great when kids are around! I’d highly recommend J&S."

"We used J&S Property Services for the installation of new radiators in our house. Tom and his team were extremely professional, polite and completed the work promptly to an excellent standard. Very highly recommend. We will certainly be using them again. Great job - thanks, Tom!"

"Tom was absolutely first rate. Was in the area when I called and was able to pop round and fix our radiator on the spot. Friendly, helpful and good value. Highly recommend him."

"Tom contacted me within 30 minutes of my request for a plumber and squeezed us in on the same day! He explained the charges clearly and Jerry arrived and solved our blocked sink really quickly. Would highly recommend them for any work big or small and will be our go to plumber in future for sure."

"J&S provided a great service, friendly and efficient."

"The J&S team were all very professional, polite and extremely skilled at their job. We had several things done to our bathroom and it was all completed above expectation. We are extremely happy with the work done and will definitely be using J&S again."

"Rapid response when heating failed. We have received a consistently responsive and high quality service for both routine and emergency plumbing heating and building services across many years. They provide clear estimates, especially for out of hours work. They also keep an eye on the timing of servicing / warranties. We highly recommend them!"

"Polite, friendly and very efficient. 2 lots of successful work done for us now. Arrived promptly. Would recommend. Thanks"

"We had the pleasure of using J&S Property Services for our new boiler installation. Not only was it very reasonable but the quality and customer service was excellent. Would be more than happy to recommend to anyone and will be using again for other work that comes up. Thanks for your help!! :)"

"I reached out through trustatrader after being let down by another plumber and was very pleased with the response time and reply from Tom. Within 24 hours of him contacting me back, Tom's team had resolved my problem."

"Tom is a great guy been using him for years. Very reliable and trustworthy. I live on my own and have always felt comfortable with Tom and the team!"

"Very impressed with the new set of taps fitted. The work was carried out very efficiently and was done in no time at all. Very polite and personable. Fantastic service - 10/10"

"In short, friendly, professional, know their stuff and clean up after themselves! I would not hesitate to use them again. Tom and his colleague are very approachable - no question is too much bother and they patiently take the time to explain the issue, answers queries. In terms of Covid-19, masks were worn and they were suitably distanced. Oh, and they took their shoes off without being asked ;0) Would definitely recommend"

"Tom & Jerry (yes, those are their names) arrived on time, carried out the servicing of the boiler and fitted a new gasket seal. They also fixed a blocked sink at no extra charge. I will be using J & S Property Services for my annual service next year and any issues I am unable to fix myself. Very efficient and reasonably-priced."

"Thomas & Jerry came as promised with the necessary parts and equipment after initial discussion on phone and live recognition. They were courteous, clean throughout and did a terrific job fixing the leakages of radiators and replacing the waste pipes under the kitchen sink."

"Thomas was always easy to get hold of and arrived when he said he would. Work was completed to a high standard. Thomas checked in regularly and consulted when necessary. Would be very happy to recommend."

"Very professional firm. Quality of work is great, extremely tidy and stick to their promises. I would highly recommend these guys."

"Nice guys. Punctual, efficient and clean workers. Highly recommended."

"Jerry arrived on time , was polite and friendly. He quickly found the source of the leak and proceed to fixing it within the hour. Having lost my job I was afraid the price for work and call out charge would be highly expensive - Tom talked me through the job and set my mind at ease. They were no hidden charges, they were honest , reliable and sensitive to my situation. I would definitely use Tom & Jerry in the near future."

"I have been using J&S for seven years and I can honestly say they are excellent. They initially fitted a new boiler and have serviced it each year ever since. They have also carried out other works, always to complete satisfaction. Tom Lombard and Jerry are extremely efficient, knowledgeable, professional, punctual, tidy, polite and very friendly. They always has time to explain things or to give advice. Tom is contactable if any issues arise which to me is brilliant! Highly recommended!!"

"I chose this plumber because they came to view and price the job without any commitment. I knew that they had taken the time to understand what needed to be done and could offer a fixed rate. I was very pleased with the service overall."

"J&S installed my boiler 7 years ago. They explained the whole process beforehand and the installation was carried out professionally and with minimum disruption for which I was grateful as I live in a very small flat. Since then they come each year to carry out the annual service. Tom and Gerry are reliable and always friendly and efficient and I would be happy for them to carry out other work. I highly recomme

"Tom and Jerry. Are stars!!! Fitted a new boiler 4 years ago and email me every 12months as a reminder for servicing!!! As a single female I feel very safe and secure with them doing work in my home. Very honest, reliable, clean and tidy!!! AND respond to texts and emails promptly!!! Whenever friends or colleagues ask for recommendations re. Tradespeople....they are at the top of my list. Life is too short to put up with shite people ... especially in your home!!!!! ... Tom and Jerry are good people👍👍👍"

"Tom responded to my request for a quote very swiftly and explained the pricing in a simple way. He arrived on time and with the part for the sink and got to work straight away, also adjusting kitchen taps and a leaky radiator free of charge. Tom gave useful advice in response to some of my questions and provided details for future work - very professional job, will definitely use again next time!"

"Very efficient and professional service. Explained the process to me, very communicative in answering all my questions. Turned up on time, service carried out as expected and described, and even checked in with me afterwards to check I was happy with everything. Would recommend."

"Very impressed with the service. This company replaced a boiler. They were prompt, efficient and friendly. All mess was cleared and they kept me informed as the work progressed. The instructions for new boiler was explained clearly and repeated when asked. Recommended if you need a boiler replacement."

"Prompt, tidy and an excellent standard of work. I was very with their work and would definitely recommend."

"More efficient but smaller boiler, therefore some exposed pipes to make connections. Very neat pipework and will be easy to box over in due course. Job tackled calmly and efficiently with minimum disruption."

"Gerry was great! Exploratory work, fixed within 3hrs."

"We have used these guys 13 years ago to fit a new boiler and they have serviced it ever since with no problem. They are always punctual, polite and efficient. I would highly recommend them."

"Tom was prompt and phoned to say he was on his way. He explained what was being done, while conducting the service. Made sure that the work was carried out thoroughly and without leaving a mess. In all he provided a professional but friendly service. We shall definitely use the company next time. Mike Delicata"

"Efficient and bright. Identified the problem intelligently. Fixed it quickly. Cleared up. Great!"

"Thomas did an excellent job fixing a leak in our radiator. He was friendly and efficient, explaining what the problem was in a way that was easy to understand for anyone like me who has no knowledge of plumbing. And suggesting the most cost effective way to fix it. I’m so pleased to have found a reliable, trustworthy plumber at last!"

"Tom was great - he explained what the issue was and fixed it quickly, replacing the whole tap mechanism. It's all sorted now - would definitely recommend."

"The team are polite and punctual, and their work is great. I have worked with them for years and couldn’t ask for more."

"Installation of a new boiler: The guys were really professional, friendly. Carried out the work quickly and effectively. Explained what was going to happen. Worked until job was finished. Explained how the timer worked. Can’t praise these guys enough. Throughly recommend this company😊😊 I’m a very happy customer."

"We needed our boiler replaced unexpectedly. J&S managed to do this within a few days, and kept us up to date throughout in a friendly and helpful way. They then followed up by text for the next couple of days to make sure that everything was working. There were no problems at all, but I have no doubt they would have been back immediately if we had needed them. We will continue to use them to service our heating system and would recommend them."

"J&S Property Services attended our property to supply and fit our new Valiant boiler. They were fast, efficient, professional, courteous and simply a pleasure to deal with from beginning to end. A thoroughly 1st class job carried out to a very high standard & at a very reasonable price. Highly recommended and will definitely be using these guys again for future work. Thank you Tom & J&S."

"The team are polite and punctual, and their work is great. I have worked with them for years and couldn’t ask for more."

"Installation of a new boiler: The guys were really professional, friendly. Carried out the work quickly and effectively. Explained what was going to happen. Worked until job was finished. Explained how the timer worked. Can’t praise these guys enough. Throughly recommend this company😊😊 I’m a very happy customer."

"We needed our boiler replaced unexpectedly. J&S managed to do this within a few days, and kept us up to date throughout in a friendly and helpful way. They then followed up by text for the next couple of days to make sure that everything was working. There were no problems at all, but I have no doubt they would have been back immediately if we had needed them. We will continue to use them to service our heating system and would recommend them."

"We have used the company for the last six years and found them totally reliable and their work to be of an extremely high standard"

"Good job executed by the engineer from J&S. Another plumber from another company had come earlier in the day and didn't manage to fix the issue. Thanks for managing to come the same day!"

"Called J&S because I had another plumber no show and they managed to squeeze us in even though they had a busy day. Problem was fixed super quickly and communication throughout has been awesome. Will definitely be contacting J&S next time without question! Thank you!"

"I have used Tom and his team in both my private home and also my rental property and following on from clear, concise advice and discussions the work has always been finished on time and completed to a very high standard. My confidence in the team has led me to not only continue to request more work to be undertaken by them but also led other members of my family undertaking work on their properties because of the quality of service and standard of finish of thejobs. They have treated my properties with a level of respect I can only recommend them to others."

"Tom and the boys did such a great job on replacing my new boiler! From the minute they arrived to the minute they left they didn’t stop working. Very very impressed. Thank you so much I can now enjoy a hot bath. Elisha"

"I am so much impressed with J&S Services; they came on time , they explained what they will be doing , they answered all my questions & took away my anxieties , the quality of the knowledge was superb , they know what they were doing, care was taken in every aspect to even cleaning up . I am so happy 😀 been a lady ,J&S took time to put me through on how to operate my boiler & went above the call of duty to help me. I have told all my friends & neighbours, i will recommend J&S any day 👌🏾"

"J and S were great, got on with the job, no hassle and the bathroom looks great!"

"This is the second time I have used J & S for a plumbing job as I found the quality of work extremely high. The first job was re-designing a shower and replacing a handbasin and unit. This time they replaced a boiler. On both occasions they explained exactly what they were going to do and discussed any different options. They arrived exactly when promised and left the area very clean and tidy. Their attention to detail is first class. Their prices are fair. I would highly recommend."

"Tommy and Jerry delivered a fantastic and efficient service. They were very professional throughout the entire process. The care and attention to detail were both excellent. The shower was finished to perfection. Tommy and Jerry go out of their way to deliver a top quality service. We would highly recommend."

"Tom was really polite and helpful from the initial call right through to getting the job done at the earliest opportunity. We won't hesitate to contact him again for future work we need and have already recommended him to friends in the area."

"Initial call out by the landlady but we dealt with Tom and his colleague directly regarding entry etc. Arrived on time, replaced the broken electric shower and kitchen taps in good time. Everything was left clean and tidy. Friendly and polite guys. Recommend."

"This family business installed a new boiler and central heating system for me last September and they did a great job, so today Gerry fitted a new kitchen sink and taps. They work hard are clean and tidy, polite and punctual and I would highly recommended them to do any jobs you may have round the house. Gerry and Tom take pride in their workmanship. I will definitely employ them again, no problem."

"We are really happy with the excellent service we received from J & S Property Services. Tom and Jerry installed a new boiler for us and were a pleasure to deal with. They explained the work required and were polite and professional at all times. They checked all was working and that everything was clean and tidy before they left. Thank you. I would definitely be happy to recommend to others."


"Tom and Jerry were super lovely and friendly. They did a great job and made sure they understood exactly what the problem was to give the best solution. They were prompt and tidy, wouldn't hesitate to recommend them!"

"New boiler installation by J & S Property Services. Excellent work. Thank you."

"Responded to a leak in the bathroom quickly and efficiently, super polite, explained everything, replaced leaky pipes, checked all water was back on and boiler working etc before they left - highly recommend and I will certainly use them again"

"Tom & Jerry were super friendly, efficient and prompt sorting a number of problems at our flat - from integrated freezer installation to glass shower screen in only a few hours. Thanks guys!"

"Tom and his colleague arrived promptly at 7.30am to replace our old boiler. They were thoroughly professional throughout despite the inconvenience of working around our young family and grandparents in the house. They also went beyond the call of duty to fix the outdoor pipe and took their time to explain how the new boiler works. I definitely recommend them and will most likely be calling Tom back very soon to fix our downstairs bathroom toilet. Keep up the good work!"

"Tom and Jerry were outstanding in all respects. Communication excellent from initial contact and throughout. Friendly, knowledgeable and professional, they arrived early and carried out a new boiler installation to an extremely high standard with real attention to detail. Spent time explaining all aspects. Highly recommended."

"J&S installed our boiler 2 years ago, and have carried out the annual services since. Very prompt, clean and efficient work, and a pleasure to deal with. Plus the aftercare has been amazing. This evening we came back from holiday and found there was a fault with the boiler. I sent them a message and 2 minutes later they were on the phone talking me through how to deal with it, and now everything’s working again. Absolute lifesavers! Couldn’t recommend them enough."

"I would highly recommend John, Tom and the team at J&S Property. The service was excellent: John came to do the initial inspection for the replacement of my boiler and gave a professional comprehensive assessment and recommendations, 9 days later the team came and installed a new boiler. The team arrived super early, got straight to work inside and on the roof of the property and a few hours later the job was done a new quality boiler and pipes was in place and the property was left spotless. The guys are friendly, trustworthy and highly professional, I wouldn't hesitate to use them again or recommend them."

"Quality workmanship, Professional, efficient, polite and tidy"

"Needed a replacement boiler and J&S Property Services came out and was very honest with the work that would need to be done. Our boiler was 20 years old and guidance and regulations have changed in this time, and Tom was able to let us know what he would need to do to ensure that it was compliant going forward. They were punctual, hard working and explained how everything worked before they left, also said we could call him if we had any problems or couldn't remember what he said. Thanks Tom, will definitely be passing your details on."

"Really pleased and impressed with Tom. He was very upfront about availability and cost over the phone and when he was here was very professional and careful about explaining every step he was taking. Our leak was fixed promptly and effectively. Would definitely recommend and use J&S again."

"Very impressed with speedy and efficient service I've received from J&S Property Services. Thomas and Jerry arrived on time, were professional and courteous throughout their time in our house. They demonstrated vast experience, excellent communication skills and ability to get the job done from start to finish to a high standard. As we needed new boiler Thomas and Jerry explained all the different options and prices and advised what would suit our needs the best. They found and covered several gas issues during the process sorting those with the appropriate services with no any extra fee. I was able to do my own thing while they did everything necessary arrangements for boiler and gas quickly and professionally. Also, Thomas and Jerry were very neat and tidy with the work. I would highly recommend J&S Property Services."

"Brilliant guys, great work and super professional."

"Tom gave me a quote for a replacement radiator in the kitchen and a replacement ball valve in the tank in the loft. He arrived on time with his colleague Jerry and they both did a fantastic job. They were really tidy and respectful of my property. I would definitely use them again and would also recommend them."

"I cannot fault this team. They did all the organising of the work, phone calls, pictures sent, parts researched and bought, always kept me up to date with dates, times etc. The team are friendly, respectful and very knowledgeable. I would recommend them everyone. Thank you again Tom... first class."

"Bank holiday weekend during Covid lockdown and there's a mild gas leak. We get shut off with the likelihood of no cooking facilities or hot water for the whole weekend. J&S Property Services were a business recommendation, so we speak to Tom on Friday evening and he turns up on Saturday morning. He looks at the job and talks us through the process. Its a bit price scary because there is no way to know if this is going to be a small or big job. Lucky for us, Tom & Jerry (yes really) found the leak early on. They replace and make good. Add a Gas Safety certificate (at our request) and were done and dusted. Friendly, Tidy, Efficient, stuck to Price and Guaranteed their work. We got an email with certificate whilst they were on site and the invoice was sent electronically too. If you want workmen who are transparent about their work, stick to price and know their business, then Tom & Jerry are right for you."

"Tom and his Dad John are lovely people to work with - efficient follow up on text or phone, good price, prompt arrival, fitted a new boiler last year and gave it a service this year. Very trustworthy, they've now done work for friends and family. Definitely recommend."

"Really helpful, sent a photo of the leak and Tom called me with some advice on extra work needed to remove the boxing in which we then did ourselves, stayed in touch and told me when on his way."

"Tom and his colleague were amazing .. friendly & knowledgeable. They came to assess the boiler fit and price up then came again to install. Difficult times with COVID 19! Really appreciated their care and attention to detail - felt safe as they applied social distancing well. Would definitely use them again."

"We are three tenants renting from a private landlord and we needed a gas safety check. Tom was recommended to us and he came out to do the test two days after we inquired. This was during the COVID-19 lockdown and he arrived with PPE. He did his best to follow government guidelines regarding distancing. He was very professional and thorough in his approach. Tom explained everything clearly and found that we had a gas leak. He isolated different appliances to find the source and the leak was coming from the boiler. The boiler was isolated from the gas supply so we could continue to use other appliances safely. He explained the problem and that unfortunately we would need to replace the boiler. He explained why other quick fixes would not have worked in this situation. An appropriate boiler was recommended, found and installed within 24 hours. He explained how the new boiler worked and left contact details for any further questions. Very grateful for the work he has done."

"TOM & JERRY done an amazing job replacing our boiler! My mum & I are extremely grateful for their hard-work, heating and hot water is running better than before. They were punctual, friendly, worked to high standards to make sure the job was done, they left the work environment exactly as they found it and very approachable in any questions I had. Thank You Again, I really appreciate all the hard work and effort (especially in such challenging times)."

"Boiler service, the work is always done to an excellent standard."

"Great job all done in a day. Clean, neat and tidy."

"Excellent service"

"A really excellent service. Would definitely use again, and has already completed three or four jobs for me."

"J&S did a fantastic job for me. Removing old boiler and draining/dismantling/removing tank from the loft and installing a brand new combi boiler. It was quite a big and complicated job but everything was done same day and extremely neat and tidy. The aftercare has really great too. Answered any questions I’ve had and popped round to help with any issues I’ve had (I’ve got a great new boiler but an old ho"

"Replaced bath and screen - professional job done without fuss at a reasonable price. Definitely use them again."

"Tom is a lovely friendly knowledgable plumber who helps to look after our properties whenever we have boiler issues / tap issues / leaks etc. He has great communication, reliable, trustworthy and honest."